Help Desk Professional Services
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HDPS
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HDPS (Help Desk Professional Services) includes the following groups:

  • Accounts
  • CIS Help Desk
  • CIS Training Center
  • CIS Publications (Signals, Pipeline)
  • First-Level Support Services
  • Operator and AVR Services
  • Remedy Administrators 
 
     
 

Manager

Diane Byron

Team Leader - First-Level Support Services

Barbara Cochrane

CIS Training Center Coordinator

Katherine Derby

CIS Publications

Martin England
Katherine Derby

 

 
 

 

 
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What's New right
 

 

Beware of Fraudulent E-mail  The UNH community is receiving copycat E-mail messages.  
             Click here for more information.

 

 
 

June Means Student Orientation. We Can Help!

 
   

 

Establish your UNH username and password

To find your username and set a password, visit MyUNH.unh.edu, click the Login Help tab, choose 'New user?' and follow the online instructions.

 
 Parent Portal

Students - To create an account, log into MyUNH.unh.edu, click the Webcat/Student Services tab, and click 'Continue' in the UNH Parent Portal Setup box.
Check out the Parent Portal FAQ.

 Bringing a computer to UNH?

Check out Back To School Computer and Phone Essentials.

 

 Did you know?

  - Only students can reset a Parent Portal password.
  - Your email address is simply your username followed by @unh.edu.
  - WiFi is available on campus, not in your room. For a list of locations, please click here.
  - Routers are NOT permitted in the residence halls.
  - If you have illegally downloaded software on your computer, you will be placing yourself at significant financial risk and be in violation of the UNH Acceptable Use Policy.
  - UNH students can join Ruckus to receive free music downloads.
  - McAfee AntiVirus software is made available to UNH students/faculty/staff at no cost.

 

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Contact Us right
       
    We are available 7:30am - 5:00pm Monday through Friday at 603-862-4242 or stop by the Dimond Academic Commons - IT Support Center in the Dimond Library. We are also available for consultation online -  CIS Questions Webform.  
       
    CIS Help Desk Professional Services, 1 Leavitt Lane, Durham, NH 03824 | 603.862.4242 | Online: CIS Questions Webform  

 

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Useful Links
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Ask a Question  
 
Blackboard (MyUNH)  
  Change AD Password  
  CIS Knowledge Base  
  CIS Now  
  Cyber Security  
  Ecora  
 
EPO  
  IE7 Auto-Install Block Utility  
  More CIS Resources  
 
Password Win Sync  
  WiFi - Wireless Info  
   
     
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Check Service Status
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Service Status

Click on the icon to view announcements for:

  • interruptions of service
  • scheduled downtimes
  • security updates
  • system changes
 
 

© 2008 Computing & Information Services  •  University of New Hampshire
Thompson Hall  •  Main Street  •  Durham, NH 03824
CIS Help Desk (603) 862-4242  •  CIS Office (603) 862-3527
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